FAQ

Does your practice accept insurance?

Doctors who accept insurance must sign contracts with each major insurance carrier stating that they agree to abide by the carrier’s rules and regulations regarding time spent with a patient, service charges, services provided, among many other aspects related to running an office.  Completing this process allows an office to be known as “in network.”  The only advantage to being “in network” is that patients, in most cases, will only have to pay a small co-pay for their care.  The disadvantages include patients having limited time with the physician and treatment plans being limited to what the insurance company deems medically necessary. Historically, integrative medicine practices who tried working with insurance carriers have been accused of insurance fraud, required to repay carriers for treatments deemed “medically unnecessary”, and/or have had claims routinely declined.

As a result, The Magaziner Center for Wellness operates as an Out-of-Network provider who DOES NOT participate with any insurance carriers.  We do not bill or file any claims on behalf of our patients.  All requirements set by your insurance carrier are therefore your sole responsibility.  This includes, but is not limited to, prior authorizations, requests for additional information, and appeals for non-covered services.

You will be provided with an invoice that includes billing and diagnostic codes at the end of your appointment.  This invoice may be submitted to your insurance company for reimbursement.  Ability to receive insurance reimbursement will depend on the specific details outlined in your insurance policy.  We make no guarantees that you will receive reimbursement for any charges incurred for receiving treatment at the Magaziner Center for Wellness.

Patients with Tricare, Medicaid or any other state funded insurance will not receive reimbursement and CANNOT submit a claim.

Does your practice accept Medicare?

The Magaziner Center for Wellness has “opted out” of the Medicare program, therefore, no reimbursement will be given for fees related to our services.  The Medicare system is not designed for the cutting edge, integrative medical care provided at our practice.  Opting out is a common practice among functional/integrative/holistic medical practices.  Upon arriving for your initial consultation, you will be required to sign the Medicare contract that explains the opt out in further detail.

How much is my first appointment going to cost?

We have several healthcare providers on staff that offer a variety of services.  Each provider and service has its own unique schedule of fees.  Please call our office at (856) 324-6033 and speak with a representative to receive information on pricing that will pertain to you.

Do you offer payment plans?

At this time, all payment for products and services are due at the conclusion of your appointment on the date of service.  You may use any of our acceptable forms of payment.

What payment methods to you accept?

For your convenience, we accept VISA, MasterCard, Discover, Care Credit, personal check, and cash.

Why was I charged a deposit?

Managing the healthcare provider schedules is important to the process of providing excellent care to our patients.  For appointments that require a prolonged period of time with a healthcare provider, such as new patient consultations and stem cell therapy, we require a deposit be paid in advance of scheduling.  Deposits can be paid in the office using any or our accepted payment methods, or they can be paid over the phone via credit or debit card.  The deposit is held in your patient account as a credit and applied to the cost of the corresponding appointment.  You will be responsible for paying the balance of the appointment fee, along with any other additional costs, at the conclusion of the appointment.

We require a minimum of 48 hours advanced notice to cancel or reschedule an appointment.  The deposit is fully refundable as long as the appointment is cancelled more than 48 hours in advance.  Appointments cancelled inside the 48-hour window and not rescheduled result in forfeiture of deposit.

If a patient needs to reschedule a consultation, the deposit will remain refundable and apply to the new appointment date/time.  The deposit will no longer be refundable if less than 48 hours’ notice is given, but it will still be applied to the consultation fee of a newly scheduled appointment.

Failure to show for a scheduled appointment without calling to provide advanced notice of cancellation will result in the forfeiture of the deposit.

Do you sell supplements?

We sell a large variety of supplements that are available for purchase to both existing patients and the extended community.  Supplements may be purchased in person on the first floor of our office using any of our accepted forms of payment, or over the phone using a credit or debit card.  All orders placed over the phone will be shipped either USPS or UPS and be charged an additional $10 shipping fee.

Do you have to be a patient to receive IV vitamin/nutrient therapy, ozone therapy, PEMF, HBO, or any other treatment modality?

We require all patients to undergo a thorough evaluation by one of our healthcare providers before starting any type of onsite treatment.  For this reason, all treatment modalities offered at the Magaziner Center for Wellness are open to PATIENTS ONLY.

Can I come in for the RGCC (Greek) test even though I am not a patient?

Anyone interested in completing the RGCC test must first become a patient to one of our healthcare providers.  We do not perform the test for non-patients.

What is “Power2Patient”?

“Power2Patient” is our patient portal that provides access to your medical records, allows you to view your upcoming appointments, review your supplement and medication list, and update your medical profile all from the comfort of your own home.  This site can be found by clicking the link on our website or by typing power2patient.net directly into your web browser.

Why do I have to complete my medical profile in “Power2Patient”?

The information requested in your medical profile is used by your healthcare providers to help determine recommendations for diagnostic testing and treatment modalities.  Once completed, your information will be uploaded directly into your chart.

New patients must complete the medical profile at least 48-hours prior to coming in for their initial consultation.  If it cannot be completed prior to the appointment, you will be asked to arrive one hour early to complete the profile while on site.

Existing patients must complete the medical profile at least 48-hours prior to their next follow-up appointment.  This information will be used by your physician during all future appointments.

What is your appointment cancellation policy?

We require 48-hours’ notice to cancel or reschedule an appointment with your healthcare provider.  Appointments cancelled inside of 48-hours may result in being charged the full price of the appointment.

We also require 24-hours’ notice to cancel or reschedule an appointment for all treatment modalities, health coaching, and allergy testing.

Please refer to “Why was I charged a deposit” for the cancellation policy regarding new patient and stem cell deposits.

Do you issue refunds?

We DO NOT issue refunds, under any circumstances, for appointments or services previously rendered.  If you have a concern or complaint about the services received, you must contact the office manager in writing and explain the details of your concern or complaint.

You may return supplements purchased at the Practice for any reason when they are unopened and have at least 6 months left before the expirations date.  All returns must be accompanied by the original receipt.  You will have the choice of receiving a refund in the method in which you originally paid or as a credit to your patient account.

Please refer to “Why was I charged a deposit” for the refund policy regarding new patient and stem cell deposits.